Licensed & insured · All of South Florida · 100% satisfaction guaranteed · +1 (866) 950-5553

Terms & Conditions

Effective date: [DATE]. These Terms govern all bookings and services provided by Sort Squad [LLC — confirm legal entity name] ("Sort Squad," "we," "us"). By booking, paying for, or receiving our services you ("Customer," "you") agree to these Terms.

1. The Service

The Sort Squad garage day is a flat-rate service consisting of: (a) a two-person crew and one truck for up to two (2) hours of on-site labor; (b) sorting of garage contents under your direction (keep / donate / gone); (c) removal and haul-away of up to one (1) truckload of Standard Household Items you designate; (d) donation drop-off with receipts where issued; (e) cleaning of the cleared garage area; and (f) organization of remaining items, including assembly and loading of customer-supplied shelving as time allows. Additional work is provided only as additional booked sessions at the published flat rate.

2. Booking & Payment

  1. Full payment of the flat rate is due to confirm your appointment, by credit or debit card through our third-party payment processor. Your appointment is confirmed only when payment clears.
  2. City or county disposal ("dump") fees, where actually incurred for your load, are passed through at documented cost with your written acknowledgment. No other fees apply.
  3. Prices exclude any applicable taxes, which will be shown at checkout where required.

3. Rescheduling, Cancellation & Refunds

  1. Reschedule: free of charge up to forty-eight (48) hours before your arrival window; one free reschedule inside 48 hours, at our discretion.
  2. Cancellation 48+ hours before the arrival window: full refund.
  3. Cancellation within 48 hours: refund minus a reservation fee of [SET AMOUNT — e.g. $99; confirm with attorney].
  4. No-show / no access: if we arrive and cannot access the garage or reach you within 30 minutes, the visit is forfeited and the reservation fee in 3.3 is retained from any refund.
  5. Weather & safety: we may reschedule without penalty for severe weather (including tropical storm or hurricane watches/warnings) or unsafe site conditions.

4. Customer Responsibilities

  1. Be present (or have an authorized adult 18+ present) for the initial walkthrough and final approval of items to be removed.
  2. Identify all items to be kept. Items you designate for removal are deemed abandoned to us at loading, and we may donate, recycle, resell, or dispose of them at our discretion. It is your responsibility to check items (pockets, drawers, boxes) for valuables, documents, cash, and personal data before removal. We are not responsible for items later discovered inside removed goods once the truck has left the premises.
  3. Disclose heavy items (over approximately 150 lbs), pest issues, or hazardous conditions at booking.
  4. Provide safe, lawful access (gate codes, HOA notice, truck parking).

5. Items We Do Not Accept

We do not remove or transport: paint, solvents, chemicals, fuels, propane or compressed-gas tanks, wet-cell batteries, asbestos or suspected asbestos, medical or biological waste, tires, firearms, ammunition, explosives, controlled substances, or any item unlawful to possess or transport. We may refuse any item our crew reasonably deems unsafe. Refusal of specific items does not entitle you to a refund of the flat rate.

6. Time, Scope & Completion

  1. The flat rate covers up to two hours of on-site labor. If more time is needed, you may book an additional session; if you decline, the crew will complete the highest-priority work possible within the included time, and the service is deemed fully performed.
  2. One truckload means one level load of our standard truck.
  3. Cleaning and organization are performed to a workmanlike standard using your existing storage furniture and any shelving you supply.

7. Satisfaction Guarantee

We guarantee your satisfaction with the service: identify any concern at the final walkthrough and the crew will use reasonable efforts to correct it before departure. Concerns raised after departure are handled under Section 8.

8. Damage & Claims

  1. We are licensed and insured. If our crew damages your property through negligence, notify us within forty-eight (48) hours of service completion at book@sortsquad.us with photos. Undisputed claims are repaired or compensated at our option.
  2. We are not liable for: pre-existing damage; damage to driveways or surfaces from ordinary truck or dolly use; items that are inherently fragile, previously damaged, or improperly stored; or damage arising from conditions you failed to disclose.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO ANY SERVICE IS LIMITED TO THE AMOUNT YOU PAID FOR THAT SERVICE. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, PROFITS, OR SENTIMENTAL VALUE. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Photos & Reviews

We may take before/after photographs of the garage interior for quality records. We will not publish photos identifying your address or personal information for marketing without your consent (a simple opt-in at sign-off).

11. Independent Decisions; No Valuation Advice

Crews do not appraise items. Decisions about what to keep, donate, or discard are solely yours.

12. Dispute Resolution; Governing Law

These Terms are governed by the laws of the State of Florida. The parties will first attempt in good faith to resolve any dispute informally within thirty (30) days of written notice. Any dispute not so resolved shall be resolved by binding arbitration in [COUNTY], Florida, administered by the American Arbitration Association under its Consumer Arbitration Rules, on an individual basis only; class actions and jury trials are waived to the extent permitted by law. Either party may bring qualifying claims in small-claims court instead.

13. General

These Terms, together with your booking confirmation, are the entire agreement. If any provision is unenforceable, the remainder stands. We may update these Terms prospectively; the version in effect at your booking applies to that booking. Failure to enforce a provision is not a waiver.

14. Contact

Sort Squad · +1 (866) 950-5553 toll-free · book@sortsquad.us · www.sortsquad.us

Questions about these Terms? Email us before booking — we'd rather explain the fine print than surprise you with it.